This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.swiggyassist.in website.

Terms of Use

  1. These terms of use (the “Terms of Use”) govern Buyer’s use of our website www.swiggyassist.in (the “Website” or “Platform”). Please read these Terms of Use carefully before using the services. If a Buyer does not agree to these Terms of Use, such Buyer may not use the services on the Website. By using the Website, a Buyer shall be contracting with Swiggy and such Buyer signifies its acceptance to the Terms of Use and other Swiggy policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy and Take Down Policy) as posted on the Platform from time to time, which takes effect on the date on which a Buyer uses the Services, and creates a legally binding arrangement to abide by the same.

  1. The Platform is operated and owned by Bundl Technologies Private Limited, a company incorporated under the Companies Act, 1956 and having its registered office at No. 17/9B, 4th Floor, Maruthi Chambers, Rupena Agrahara, Hosur Road, Bangalore – 560 068. For the purpose of these Terms of Use, wherever the context so requires, “Party” or “Parties” or “User” shall mean and include any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as a registered user using any computer systems. The terms “Swiggy”, “we”, “us” or “our” shall mean Bundl Technologies Private Limited.

Swiggy offers listing services enabling online discovery of packaging materials for the users (“Platform Services” or “Services”). The entity engaged in the business of (“Buyer/s”) can choose and place orders (“Orders”) from variety of products listed and offered for sale on the Website.

  1. AMENDMENTS

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Swiggy policies at any time by posting changes on the Platform, and a Party shall be liable to update itself of such changes, if any, by accessing the changes on the Platform. A Party shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Swiggy policies and note the changes made on the Platform. User’s continued usage of the services after any change is posted constitutes an acceptance of the amended Terms of Use and other Swiggy policies. As long as a Buyer complies with these Terms of Use, Swiggy grants such the Buyer a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, Buyer(s) also accepts and agrees to be bound by the other terms and conditions and Swiggy policies as may be posted on the Platform from time to time.

  1. Use of Platform and Services

  1. All commercial/contractual terms are offered by and agreed to between Buyers and Swiggy alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, warranties related to products and services. Swiggy may, offer support services to Parties in respect to order fulfilment, payment collection, call centre, and other services.

Swiggy neither makes any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Swiggy accepts no liability for any errors or omissions, whether on behalf of itself or third parties

In case of complaints from the Buyer pertaining to quality or any other such issues, Swiggy shall enable satisfactory resolution of the claim. Swiggy is not responsible for products which are out of stock, unavailable or back ordered.

  1. Swiggy - Use of the Website

Buyer agrees, undertakes and confirms that the use of Platform shall be strictly governed by the following binding principles:

  1. Buyer shall not host, display, upload, download, modify, publish, transmit, update or share any information which:

  1. belongs to another person and which the Buyer does not have any right to;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  3. is misleading or misrepresentative or false or inaccurate in any way;
  4. d. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  5. e. harasses or advocates harassment of another person;
  6. f. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
  7. g. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  8. h. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
  9. i. promotes an illegal or unauthorized copy of another person's copyrighted work (see “copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  10. j. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  11. k. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  12. l. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
  13. m. contains video, photographs, or images of another person (with a minor or an adult);
  14. n. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  15. o. engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. Throughout these Terms of Use, Swiggy’s prior written consent means a communication coming from Swiggy’s Legal Department, specifically in response to a Buyer’s request, and expressly addressing and allowing the activity or conduct for which a Buyer seeks authorization;
  16. p. solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
  17. interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services;
  18. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
  19. harm minors in any way;
  20. infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
  21. violates any law for the time being in force;
  22. deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  23. impersonate another person;
  24. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  25. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
  26. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
  27. creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.
  1. Buyer shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.
  2. Buyer shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, “password mining” or any other illegitimate means.
  3. Buyer shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. User may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or either Buyer, including any account on the Platform not owned by a Buyer, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than the Buyer’s own information, as provided for by the Platform.
  4. Each Buyer shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘Swiggy’, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Swiggy on Platform or otherwise tarnish or dilute any Swiggy’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. Parties agree that they will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Swiggy’s systems or networks, or any systems or networks connected to Swiggy.
  5. Buyer agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
  6. Buyers may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal they send to us on or through the Platform or any service offered on or through the Platform. Buyers may not pretend that they are, or that such Buyers represent, someone else, or impersonate any other individual or entity.
  7. Buyers may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of Swiggy and/or others.
  8. Each Buyer shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to sales tax/VAT, income tax, octroi, service tax, central excise, custom duty, local levies) regarding use of our service and listing, purchase, solicitation of offers to purchase, and sale of products or services. Buyers shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  9. In order to allow us to use the information supplied by the Buyer, without violating their rights or any laws, Buyer agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights that Parties have in their Information, in any media now known or not currently known, with respect to their Information. We will only use the Parties information in accordance with these Terms of Use and Privacy Policy applicable to use of the Platform.
  10. Buyers may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deem appropriate in its sole discretion. Buyers understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and Parties hereby expressly authorize us to) disclose any information about them to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  11. Buyers may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deem appropriate in its sole discretion. Buyers understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and Parties hereby expressly authorize us to) disclose any information about them to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  12. Please be advised that such Content posted does not necessarily reflect Swiggy views. In no event shall Swiggy assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. Parties hereby represent and warrant that they have all necessary rights in and to all Content which Parties provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
  13. Parties correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between Parties and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.
  14. It is possible that other users (including unauthorized users or ‘hackers’) may post or transmit offensive or obscene materials on the Platform and that the Buyer may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about the Buyer due to their use of the Platform, and that the recipient may use such information to harass or injure the Buyer. We do not approve of such unauthorized uses, but by using the Platform, the Buyer acknowledges and agrees that we are not responsible for the use of any personal information that Buyer publicly discloses or shares with others on the Platform. Please carefully select the type of information that a User publicly discloses or shares with others on the Platform
  15. Swiggy shall have all the rights to take necessary action and claim damages that may occur due to Buyer’s involvement/participation in any way on Parties’ own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.

  1. Account Registration or use of the Platform

  1. Buyers may access the Platform by registering to create an account (“Swiggy Account”) and become a member (“Membership”).; or Users can also register to join by logging into their account with certain third party social networking sites (“SNS”) (including, but not limited to, Facebook); each such account, a “Third Party Account”, via our Platform, as described below. The Membership is limited for the purpose and are subject to the terms, and strictly not transferable. As part of the functionality of the Platform services, Users may link their Swiggy Account with Third Party Accounts, by either:

  1. providing Third Party Account login information to us through the Platform; or
  2. allowing us to access Third Party Account, as is permitted under the applicable terms and conditions that govern a Party’s use of each Third Party Account.

  1. Buyer represents that they are entitled to disclose Third Party Account login information to us and/or grant us access to their Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by the Buyer of any of the terms and conditions that govern a Buyer’s use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third party service providers.

  1. By granting us access to any Third Party Accounts, Buyer understand that we will access, make available and store (if applicable) any content or information that the Buyer has provided to and stored in their Third Party Account (“SNS Content”) so that it is available on and through the Platform via each Party’s Swiggy Account.

  1. Unless otherwise specified in these Terms of Use, all SNS Content, if any, will be considered to be the User’s content for all purposes of these Terms of Use.

  1. Depending on the Third Party Accounts, Users choose, and subject to the privacy settings that they have set in such Third Party Accounts, personally identifiable information that they post to Third Party Accounts will be available on and through each User’s Swiggy Account on the Platform.

  1. Please note that if a Third Party Account or associated service becomes unavailable or our access to such Third Party Account is terminated by the third party service provider, then SNS Content will no longer be available on and through the Platform.

  1. We will create a Swiggy Account for each Party’s use of the Platform services based upon the personal information provided to us or that we obtain via an SNS, as described above. Parties may only have one Swiggy Account and not permitted to create multiple accounts. If a Party is found having multiple accounts, Swiggy reserves right to suspend such multiple account without being liable for any compensation.

  1. Parties agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

  1. We reserve the right to suspend or terminate User’s Swiggy Account and the access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that a Party’s actions may cause legal liability for such Party, other users or us; and/or (iii) if a Party is found to be non- compliant with the Terms of Use.

  1. Buyer is responsible for safeguarding the password. Buyer agree that they will not disclose their password to any third party and that they will take sole responsibility for any activities or actions under the Swiggy Account, whether or not they have authorized such activities or actions. Buyer will immediately notify us of any unauthorized use of their Swiggy Account.

  1. Products and services purchased from the Platform are intended for Buyer’s own use only and Buyer represents that the same are not for resale or the Buyer is are not acting as an agent for other parties.

  1. Bookings and Financial Terms

  1. The Platform allows such parties to place order bookings.

  1. Each Buyer understands that any order that is placed shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability.

  1. As a general rule, all orders placed on the Platform are treated as confirmed.

  1. All payments made against the purchases/services on the Platform by a Buyer shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. Party can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card or cash at the time of delivery. Party understands, accepts and agrees that the payment facility provided by Swiggy is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Swiggy is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.

  1. Buyer agrees to pay us for the total amount for the order placed on the Platform. We will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable menu listing for the particular item. Please note that we cannot control any amount that may be charged to the Buyer by the Buyer’s bank related to our collection of the total amount, and we disclaim all liability in this regard.

  1. In connection with the order, Buyer will be asked to provide customary billing information such as name, GSTN, billing address and credit card information either to us or our third party payment processor. Buyer agrees to pay us for the order placed on the Platform, in accordance with these Terms, using of the methods described under clause VI (6) above. Buyer hereby authorizes the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If the Buyer is directed to our third-party payment processor, the Buyer may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once a confirmed booking transaction is complete the Buyer will receive a confirmation email summarizing the confirmed booking.

  1. The final tax bill will be issued to the Buyer along with the order. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by Swiggy and The sole responsibility for any legal issue arising on the taxes shall reside with Swiggy.

  1. The prices reflected on the Platform are determined solely by the Merchant and are listed based on Merchant’s information. Very rarely, prices may change at the time of placing order due to Merchant changing the menu price without due intimation and such change of price are at the sole discretion of the Merchant attributing to various factors beyond control.

Disclaimer: Prices on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel such the Buyer’s order(s).

  1. The Swiggy shall be solely responsible for any warranty/guarantee of the products sold to the Buyers.

  1. Terms of service

  1. Buyer agrees and acknowledge that we shall not be responsible for:
  1. The availability or unavailability of certain items on the menu; or

  1. We shall not be responsible for any change or cancellation or unavailability of the menu and price list available on the Platform.

  1. The Buyer may not be able to make purchases if the Buyer’s delivery location is outside Swiggy’s delivery service range.

  1. Buyer understands that delivery periods quoted at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of the Buyer’s order.

  1. Buyer’s order will be only delivered to the address designated by the Buyer at the time of placing the order on the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery is notified by the Buyer shall not be entitled to any refund for the same, however, can reschedule the delivery time. Delivery in the event of change of the delivery location shall be at Swiggy’s sole discretion.
  2. Services provided:
  1. Buyer confirms that we shall not be responsible for any deficiency in payment of consideration payable towards the products purchased
  2. Buyer agrees and acknowledges that neither us nor the Merchant shall be liable in the event of failing to adhere to the Terms of Use.
  3. Buyer might be required to provide credit or debit card details to the approved payment gateways while making the payment. In this regard, Buyer agrees to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. Buyer shall not use the credit/ debit card which is not lawfully owned by the Buyer, i.e. in any transaction, Buyer must use their own credit/ debit card. The information provided by the Buyer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. Buyer will be solely responsible for the security and confidentiality of credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of Buyer’s credit/ debit card.

  1. We do not offer any refunds against products already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product or services.

  1. We constantly strive to provide the Parties with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact the Parties with further instructions.

  1. If the Parties use the Platform, they do the same at their own risk.

  1. General terms of use

  1. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If any Party is under 18 years of age and wishes to download, install, access or use the Platform, such Party’s parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should a Party’s parents or legal guardian fail to agree or acknowledge the Terms of Use and Swiggy policies, such Party shall immediately discontinue its use. Swiggy reserves the right to terminate the Membership and / or deny access to the Platform if it is brought Swiggy’s notice that the Party is under the age of 18 years.

  1. If a Party chooses to use the Platform, it shall be the Party’s responsibility to treat its user identification code, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any user identification code or password if the Party has failed to comply with any of the provisions of these Terms of Use.

  1. As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Platform and its content available to the Parties. In the event the Platform is accessed from outside India , it shall be entirely at such Parties’ risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If a Party chooses to access or use the Platform from or in locations outside select cities, such Party may do so on its own risk and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorisations, rules and guidelines.

  1. Buyer shall at all times be responsible for the use of the Services through a Buyer’s computer or mobile device and for bringing these Terms of Use and Swiggy policies to the attention of all such persons accessing the Platform on a Buyer’s computer or mobile device.

  1. Buyer understands and agrees that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. Buyer also understands and acknowledges that the use of the Platform requires internet connectivity and telecommunication links. Parties shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs

  1. Buyer agrees and grants permission to Swiggy to receive promotional SMS and e-mails from Swiggy or allied partners. In case Buyer wishes to opt out of receiving promotional SMS or email please send a mail to [email protected]

  1. By using the Platform, Parties represent and warrant that:
  1. All registration information submitted is truthful, lawful and accurate and that Parties agree to maintain the accuracy of such information.
  2. Buyer’s use of the Platform shall be solely for their own use and the Buyer shall not authorize any other to use their account, including a Party’s profile or email address and that each Party is are solely responsible for all content published or displayed through the account, including any email messages, and a Party’s interactions with other users and each Party shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.
  3. Buyer will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
  4. All necessary licenses, consents, permissions and rights are owned by Swiggy and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that we submit, post, upload, distribute or otherwise transmit or makes available.
  5. Buyer shall not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
  6. Buyer shall not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform.
  7. Buyer shall not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent a Party’s identity or affiliation with any person or entity.
  8. Buyer will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.
  9. Each Party will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.
  10. Buyer will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest.
  11. Buyer shall not access the Platform without authority or use the Platform in a manner that damages, interferes or disrupts:
    1. any part of the Platform or the Platform software; or
    2. any equipment or any network on which the Platform is stored or any equipment of any third party.

  1. Buyer shall release and fully indemnify Swiggy and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims such Buyer may have in this behalf under any applicable laws of India. Notwithstanding its reasonable efforts in that behalf, Swiggy cannot take responsibility or control the information provided by other Users which is made available on the Platform. A Buyer may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.

  1. Access to the Platform, Accuracy and security

  1. We do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

  1. We do not warrant that the Platform will be compatible with all hardware and software which a Buyer may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to a mobile device), software, data or other property as a result of download, installation, access to or use of the Platform or obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.

  1. We do not represent or warrant that the information available on the Platform will be correct, accurate or otherwise reliable.

  1. We reserve the right to suspend or withdraw access to the Platform to a Buyer, individually, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us.

  1. Relationship with operators if the Platform is accessed on mobile devices

  1. In the event the Platform is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”).

  1. Any download, installation, access to or use of the Platform is also bound by the terms and conditions of the Operator.

If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Buyer shall not assign or transfer or purport to assign or transfer the contract to any other person.

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Bangalore, India.

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.

Grievance officer

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Abhishek Kumar

Bundl Technologies Private Limited

Reg Office: 3rd Floor (Internally designated as 4th Floor)

Maruthi Chambers, Survey No 17/9B,

Roopena Agrahara Bangalore- 560068, India

Phone: +91-7259085922

Email: [email protected]

Time: Mon - Sat (9:00 - 18:00)

    1. Buyer and Swiggy acknowledge that these Terms of Use are concluded between the Parties and Swiggy only, and not with an Operator, and we, not those Operators, are solely responsible for the Platform and the content thereof to the extent specified in these Terms of Use.
    1. The license granted to Buyer for the Platform is limited to a non-transferable license to use the Platform on a mobile device that a Buyer owns or controls and as permitted by these Terms of Use.
    1. We are solely responsible for providing any maintenance and support services with respect to the Platform as required under applicable law. Buyer and Swiggy acknowledges that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Platform.
    1. Buyer and Swiggy acknowledge that Swiggy, is responsible for addressing any claims of each Buyer or any third party relating to the Platform or a Buyer’s possession and/or use of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.
    1. Buyer and Swiggy acknowledge that, in the event of any third party claim that the Platform or a Buyer possession and use of the Platform infringes that third party’s intellectual property rights, Swiggy, not the relevant Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
    1. Buyer must comply with any applicable third party terms of agreement when using the Platform (e.g. User must ensure that the use of the Platform is not in violation of their mobile device agreement or any wireless data service agreement).
    1. Buyer and Swiggy acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon Buyer’s acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against such Party as a third party beneficiary thereof.
    1. Disclaimers
    1. THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.
    1. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.
    1. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.
    1. BUYERS ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. PARTIES MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO THE BUYER. HOWEVER, PARTIES ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO EACH PARTY OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY SUCH PARTY OR ANY THIRD PARTY. BUYER HEREBY DISCLAIMS AND WAIVES ANY RIGHTS AND CLAIMS IT MAY HAVE AGAINST SWIGGY WITH RESPECT TO THIRD PARTY’S / MERCHANTS SERVICES.
    1. SWIGGY DISCLAIMS ALL LIABILITY THAT MAY ARISE DUE TO ANY VIOLATION OF THE FOOD SAFETY AND STANDARDS ACT, 2006 AND PLASTIC WASTE MANAGEMENT RULES, 2016 FOR THE TIME BEING IN FORCE AND APPLICABLE RULES AND REGULATIONS MADE THEREUNDER AND SUCH LIABILITY SHALL BE ATTRIBUTABLE TO SWIGGY.
    1. WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO EITHER PARTY OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.
    1. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.
    1. WE SHALL NOT BE LIABLE TO THE BUYER OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO EACH PARTY OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY A PARTY’S RELIANCE ON THE CONTENT CONTAINED HEREIN.
    1. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY OR MERCHANT ACCESSED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    1. Intellectual property
    1. We are either the owner of intellectual property rights or have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it.
    1. Users may print off one copy, and may download extracts, of any page(s) from the Platform for personal reference and may draw the attention of others within the User’s organisation to material available on the Platform.
    1. Buyer must not modify the paper or digital copies of any materials printed off or downloaded in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    1. Buyer must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
    1. If a Buyer prints, copies or downloads any part of the Platform in breach of these Terms of Use, a Buyer’s right to use the Platform will cease immediately and Buyer must, at our option, return or destroy any copies of the materials they have made.
    1. Treatment of information provided by Parties
    1. We process information provided by the Parties to us in accordance with our Privacy Policy.
    1. Third Party Content
    1. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between the Buyers and us, a Buyer hereby assumes all risk of harm or injury resulting from any such lack of compliance.
    1. Parties acknowledge that while accessing a link that leaves the Platform, the site a Buyer will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, a Buyer acknowledges that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.
    1. Severability
    1. Non-assignment
    1. Governing law and dispute resolution
    1. IP Notice and Take Down Policy
    1. Swiggy has put in place IP Notice and Take Down Policy (“Take Down Policy”) so that intellectual property owners could easily report listings that infringe their right to ensure that infringing products are removed from the site, as they erode Buyer and good Seller trust.
    1. Only the intellectual property rights owner can report potentially infringing products or listings through Take Down Policy by way of Notice of infringement in the specified format. If a Party is not the intellectual property rights owner, it can still help by getting in touch with the rights owner and encouraging them to contact us.
    1. Contact Us

MANPOWER ASSIST SPECIFIC TERMS AND CONDITIONS FOR RESTAURANT/S

  1. These Terms of Use govern Parties’ use of our website “www.swiggyassist.in” (the “Website” or “Platform” with respect to availing manpower services offered by the manpower agencies listed on the Platform.
  2. Swiggy provides the Platform enabling restaurants (“ Restaurant/s ”) to raise request for and to choose the manpower services (“ Services ”) listed by the manpower agencies on the Platform (“ Manpower Agency/ies ”). Such requests will be processed by the Manpower Agency/ies and the Manpower Agency/ies will share candidates’ sample profiles as per the requirements of the Restaurant/s and schedule the interviews with the Restaurant/s.
  3. The Services are offered by the Manpower Agency/ies alone, the terms of Services and all other commercial/contractual terms are agreed to between the Restaurant/s and the Manpower Agency/ies alone. Swiggy assumes the role of a facilitator only and Swiggy merely provides a Platform to facilitate transactions between the Restaurant/s and the Manpower Agency/ies. At no point of time, Swiggy shall be held responsible or liable for any transactions between the Restaurant/s and the Manpower Agency/ies and for the Services offered by the Manpower Agency/ies. Swiggy may, however, offer support services to Parties in respect to order fulfillment, payment collection, call centre and other services.
  4. The Manpower Agency/ies will provide Services as per Restaurant/s sole instructions. Swiggy does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such Services to be provided by the Manpower Agency/ies to the Restaurant/s.
  5. Payment Terms:

    i. If the Restaurant/s recruits the manpower from the candidates’ profiles shared by the Manpower Agency/ies through the Platform, the Restaurant shall pay the following Fees -
    a) For profile(interview) based model - the charges mentioned in the price list; and
    b) For conversion model -
    1. A fixed non refundable amount as technology service fees as mentioned in price list; and
    2. the amount equivalent to 15 days’ salary of the recruited candidate for the conversion model without replacement guarantee of 90 days by the Manpower Agency/ies; or
    3. the amount equivalent to 20 days’ salary of the recruited candidate for the conversion model with replacement guarantee of 90 days by the Manpower Agency/ies.
    ii. All payments made against the services on the Platform by a Party shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. The Restaurant can pay by (i) credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking an order; or (iii) credit or debit card. The Restaurant understands, accepts and agrees that the payment facility provided by Swiggy is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, Swiggy is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
    iii. Buyer acknowledges and agrees that Swiggy act as the Manpower Agencyt’s payment agent for the limited purpose of accepting payments from a Party on behalf of the Manpower Agency. Upon payment of amounts to Swiggy, which are due to the Manpower Agency, the Restaurant’s payment obligation to the Manpower Agency for such amounts is completed, and Swiggy is responsible for remitting such amounts to the Manpower Agency subject to statutory deductions, if any. The Restaurant shall not, under any circumstances whatsoever, make any payment directly to the Manpower Agency for Services rendered using the Platform.
    iv. The Restaurant agrees to pay Swiggy for the total amount for the Services rendered using the Platform. Swiggy will collect the total amount in accordance with the terms and conditions of these Terms of Use and the pricing terms set forth in the applicable listing for the particular Manpower Agency. Please note that Swiggy cannot control any amount that may be charged to the Restaurant by the Restaurant’s bank related to the collection of the total amount, and Swiggy disclaim all liability in this regard.
    v. In connection with the Services request, The Restaurant will be asked to provide customary billing information such as name, GSTN, billing address and credit card information either to Swiggy or the Manpower Agency or third party payment processor. The Restaurant hereby authorizes the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Swiggy or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If the Restaurant is directed to a third-party payment processor, the Restaurant may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. The Restaurant further understand and agree that such third-party payment processor shall be solely responsible and liable for maintaining data security for any and all the data collected and/or stored by the third-party payment processor. Swiggy disclaims all responsibility and liability in this regard. Once a confirmed request booking transaction is complete the Restaurant will receive a confirmation email summarizing the confirmed request booking.
    vi. The final tax bill will be issued by the Manpower Agency to the Restaurant. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes on the bill are being charged and determined by the Manpower Agency. Swiggy holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole responsibility for any legal issue arising out of the taxes shall reside with the Manpower Agency.
    vii. The prices reflected on the Platform are determined solely by the Manpower Agency and are listed based on Manpower Agency’s information.
    Disclaimer: Prices on any products/service(s) as is reflected on the Platform may due to some technical issue, typographical error or product information supplied by Manpower Agency be incorrectly reflected and in such an event Manpower Agency may cancel such request(s).
    viii. The transaction is bilateral between the Manpower Agency and the Restaurant and therefore, Swiggy is not liable to charge or deposit any taxes applicable on such transaction, unless specified under applicable laws.
  6. The candidates’ profiles shared with the Restaurant/s shall remain valid for 6 (six) months from the date when the profiles were shared and if the Restaurant/s rejects a candidate sent for the interview, and then within 6 (six) months of sharing the profiles, hires the same candidate, it will be deemed that the candidate has been positively recruited by the Restaurant/s and the Restaurant/s will be charged as per the Payment Terms mentioned hereinbelow.
  7. The Restaurant/s shall be solely responsible to conduct background verification of the candidates recruited by the Restaurant/s. Neither Swiggy nor the Manpower Agency/ies shall be held responsible or liable for conducting background verification of the candidates recruited by the Restaurant/s.
  8. If the Restaurant/s hire the candidate sent by the Manpower Agency/ies and pay conversion fees to the Manpower Agency/ies, the Manpower Agency/ies shall be solely responsible for free 90 days’ candidate replacement guarantee to the Restaurant/s if the candidate leaves the job within 90 days of his hiring. Swiggy shall not be held responsible for the same. If the Manpower Agency/ies will not be able to find any satisfactory replacement for the Restaurant/s, 100% of the amount charged will be refunded back to the Restaurant/s. Such refund amount shall be borne by the Manpower Agency/ies only.
  9. Cancellation and Refunds: Refer the ‘Returns and Cancellation’ section for Manpower Assist for any information related to refunds, cancellations and rescheduling of interviews in the Interview and Conversion model.
  10. Swiggy shall hold no responsibility in case of any theft or damage caused to the property of the Restaurant/s by the candidates sent for interview by the Manpower Agency/ies.
  11. The Restaurant/s will receive a feedback form after each interview with an option to hire/wait/not hire the candidate. If the Restaurant/s choose WAIT option, the Manpower Agency will not share the profile of such candidate to service any other request/s for the next 2 (two) days. However, Swiggy and/or the Manpower Agency/ies shall not be held responsible if the candidate gets hired elsewhere through other sources even though the Restaurant has put the profile of the candidate on hold by choosing WAIT option in the feedback form. Please note that if the Restaurant/s choose to HIRE candidates more than the number of candidates it initially had requested for, the Restaurant/s shall be liable to pay additional charges for additional candidates to the Manpower Agency/ies.
  12. All employment terms will be between the candidate and the Restaurant/s. Swiggy is merely a facilitator facilitating transactions between the Restaurant/s and the Manpower Agency/ies wherein the Manpower Agency/ies will be providing recruitment services to the Restaurant/s. At any point of time, Swiggy and the Manpower Agency/ies shall not be held responsible for the employment terms of the candidate hired by Restaurant/s. All employment/service terms of the candidate shall be taken care of by the Restaurant/s.
  13. The Restaurant/s shall comply with the provisions of the Applicable Laws with respect to their employees and the candidates hired by them including but not limited to the Payment of Wages Act, 1936, Minimum Wages Act 1948, Employers Liability Act, 1938, Workmen's Compensation Act, 1923; Maternity Benefit Act 1961, Contract Labour (Regulations and Abolition) Act 1970, Employee's Provident Fund and Miscellaneous Provisions Act, the Employees State Insurance Act, Payment of Bonus Act , Abolition of Child labour Act and all other applicable labour enactments. Swiggy and/or the Manpower Agency/ies will not be liable for any non-compliance on part of the Restaurant/s and only the Restaurant/s shall be held responsible for all legal consequences.
  14. If the Restaurant/s does not disclose the actual salary being paid to the candidate to Swiggy and/the Manpower Agency/ies or claim to pay lower salary than actually agreed upon between the Restaurant/s and the candidate, just to reduce the amount of conversion fees to be paid to the Manpower Agency/ies, the Manpower Agency/ies will have a right to recover the appropriate amount in the form of damages from the Restaurant/s and the Restaurant/s subscription to the Platform will be terminated.

SIDE OF PLATE OFFERINGS TERMS AND CONDITIONS

  1. Side of Plate offerings are offered to the Buyers by Swiggy and the Buyers can place orders directly to Swiggy through the Platform.
  2. The Order will be delivered to the Buyer by the logistic partner of Swiggy.
  3. The final sales invoice and the tax bill will be issued to the Buyers by Swiggy and the same will be handed over to the Buyers by the logistic partner at the time of delivery of the Order. An e-way bill will be issued by the logistic partner to the Buyer and same handed over by the logistic partner along with sales/tax invoice at the time of delivery.
  4. Payment Terms:
    1. The Buyer will receive a payment link on 7th day of delivery and the Buyer shall make payment of the invoice amount within 3 (three) days of receipt of the payment link.
    2. If the Buyer fails to make payment within the due date, an interest @ 1.5% per month will be charged until the due amount is paid in full by the Buyer.
    3. If the amount is not paid by the Buyer for a period of 2 (months) from the date of receiving the payment link, Swiggy shall have the right to deduct and set off the due amount from the payments to be made by Swiggy to the Buyer under any agreement.