Frequently asked questions

Orders

Q1. Can I place order on call?

A1. Sorry, we don’t accept orders on call. However you can call us on +91-7259085922 for any help related to placing order.

Q2. How do I know my order is confirmed?

A2. We will send you a order confirmation email once we receive your order.

Q3. How do I edit my order after placing it?

A3. Please call us on +91-7259085922 or write email to [email protected] mentioning your Order #.

Q4. How do I cancel my order?

A4. Please refer to our return & cancellation policy here.

Delivery

Q1. How will be my orders delivered?

A1. Orders are delivered directly by the Swiggy Packaging Assist suppliers. Different items in an order could be fulfilled by different suppliers. We will share the contact details and amount payable for all deliveries via email and SMS.

Q2. When is the order delivered?

A2. Our suppliers deliver the products within 3-4 days of orders being placed. For products with your logo printed, lead time could be higher. Please check details at the product page.

Q3. Is delivery free?

A3. Yes. There are no delivery or handling charges.

Q4. Why is my location is not serviceable?

A4. We are currently live only in a few cities. We will be expanding soon.

Q5. Can I have my order delivered to me by next day?

A5. Please call Swiggy Partner Support on +91-7259085922 or write email to [email protected] mentioning your Order # and we shall try our best to help you out.

Q6. Will I get my entire order in single delivery?

A6. This depends on the items you have ordered. We have partnered with different suppliers for different products to help you get the best pricing.

Q7. What if I have a problem with my delivery?

A7. Please call Swiggy Partner Support on +91-7259085922 or write email to [email protected] mentioning your Order # and they will help you out.

Q8. Can I change the address once the order has been placed?

A8. Yes, you can ask for a change in delivery address if our supplier hasn’t dispatched the placed order by calling Swiggy Partner Support on +91-7259085922 or writing to [email protected] mentioning your Order #

Returns

Q1. I received wrong products, what should I do?

A1. Please see our return and cancellation policy here.

Q2. My goods are damaged, what should I do?

A2. Please see our return and cancellation policy here.

Payments

Q1. When I have to pay?

A1. You will have to pay at the time of delivery as per the payment details we send to you via email.

Q2. What payment modes are accepted?

A2. You can pay by cash or cheque at the time of delivery. We will soon be introducing more payment methods.

Q3. Can I buy the goods on credit?

A3. Sorry, we don’t allow a credit on goods currently.

Q4. Can I pay online?

A4. You can do NEFT transfer. We will be sharing the details via email.

Q5. Will I get an invoice?

A5. Yes. You will get your invoice from our supplier at the time of delivery.

Product

Q1. How have you selected these products?

A1. We have show products which have passed our quality tests and are best suited for delivery. We will keep updating our catalog with better products. Stay tuned!

Q2. You don’t have the product I need, what should I do?

A2. You can write to us at [email protected] and we will try our best to include your need in our catalog.

General

Q1. Why is Swiggy doing this?

A1. At Swiggy we strive to add value to your business. We understand the challenges you face on a daily basis in sourcing the best quality packaging material. Swiggy Packaging Assist is to take care of all your packaging needs.

Q2. How are you guys are different?

A2. Best products - We only list the products which have passed our tests and are the best suitable for delivery. They will help in giving a better consumer experience, so you can get get repeated orders.

Best prices - We have negotiated rates with our distributors exclusive for Swiggy Restaurant.

Convenience - No need to haggle for prices. No need to follow-up on delivery. We track all orders to ensure you have a hassle free experience.